Refund policy
Returns & Refund Policy
At Higher Taste, we take pride in the quality and freshness of our products. Due to the perishable nature of our drinks, we do not accept returns. However, if your order arrives damaged, spoiled, or otherwise unfit for consumption, we’re here to help.
Damages or Issues
Please check your order when it arrives. If your product is:
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Damaged
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Leaking
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Spoiled
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Incorrect
Email us within 48 hours of delivery with a clear photo of the issue at highertastedrinks@gmail.com. We’ll assess the situation and, if approved, issue a full or partial refund to your original payment method.
Non-Returnable Items
Because we sell perishable goods, we are unable to accept returns for any products. This includes:
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Bottled or canned beverages
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Opened or unopened products
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Limited-edition or seasonal items
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Any item past its best-before date
We also do not accept returns on:
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Gift cards
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Items purchased on sale or with promotional discounts
Refunds
If your refund is approved, it will be processed within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at highertastedrinks@gmail.com.
EU Customers
Under EU consumer law, certain goods (like perishable food and drinks) are exempt from the 14-day cooling-off period. Because our products fall into this category, the right to cancel or return does not apply. That said, we’ll still work with you to resolve any product issues — just get in touch.
Need Help?
We’re always happy to help. For any questions, contact us at:
📧 highertastedrinks@gmail.com